Usability study of a federated search product at Punjab University

Abstract

Purpose: The purpose of this paper is to evaluate the usability of the Electronic Library Information Navigator (ELIN), the federated search product used by the University of the Punjab (PU) and other Higher Education Commission-recognized institutions in Pakistan for the effective use of expensive electronic resources. Design/methodology/approach: Two usability tests were conducted. Findings: Overall, participants performed the required tasks and found ELIN to be a useful tool for searching. They did, however, have some technical limitations and faced difficulties with the choice of search options and were frustrated by the display of results. Full text availability and relevancy of subject results were mentioned as major problems. The majority of users did not complete the questions requesting suggestions for improvement of the web site. Originality/value: This study provides a baseline for further user studies in higher education institutions. It is recommended that including audio might enhance search capabilities. © Emerald Group Publishing Limited.