A performance-centred approach to management development

Abstract

People opt for training to solve problems. Performance factors include tools and equipment, and organisational structure. Man's progress in society has been shaped by a succession of important utilities: water, gas, electricity and the telephone, followed by an innovative range of practical appliances. Now, society is on the threshold of the information utility. With the Internet it was possible to create a World Wide Web. Business is moving inexorably from headheld to handheld information, and to a new concept that has attracted the soubriquet "e-learning" or "e-support". A new age is upon us: the age of the handheld device. By holding information, learning and performance support in the palm of your hand and retrieving it efficiently, people no longer need to recall many facts, just learn to learn, access and apply knowledge.