Tekcal’s ERP Implementation Challenge: Climate, Fit and Effectiveness

Abstract

Tekcal had a problematic ERP implementation. Data from face-to-face interviews are mapped to a theoretical model adapted from the innovation literature to explain how Tekcal’s climate for ERP implementation and ERP-values fit affected its ERP implementation effectiveness. Dimensions of climate include employees’ ERP skills, incentives, obstacles and information sharing. Dimensions of ERP-values fit include organizational commitment and alignment of non-homogeneous groups. This research has implications for both practitioners and researchers who are developing theoretical explanations for ERP implementation challenges.