Interaction weaknesses of personal navigation devices

Abstract

Automotive navigation systems, especially portable navigation devices (PNDs), are gaining popularity worldwide. Drivers increasingly rely on these devices to guide them to their destination. Some follow them almost blindly, with devastating consequences if the routing goes wrong. Wrong messages as well as superfluous and unnecessary messages can potentially reduce the credibility of those devices. We performed a comparative study with current PNDs from different vendors and market segments, in order to assess the extent of this problem and how it is related to the interaction between device and driver. In this paper, we report the corresponding results and identify multiple interaction weaknesses that are prevalent throughout all tested device classes.