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Abstract

The authors address the question of how it is possible to plan to provide support for a system which will have little or no new development, but is used frequently by the end customer. The areas addressed are: 1) maintaining system expertise after the original design and development staff have rotated to new job positions, 2) developing usable documentation for both the product and the process used to produce it, and 3) standardizing the development process. The successful methods developed by the authors as well as the benefits achieved by following the plan are discussed.