Data properties and the performance of sentiment classification for electronic commerce applications

45Citations
Citations of this article
100Readers
Mendeley users who have this article in their library.

This article is free to access.

Abstract

Sentiment classification has played an important role in various research area including e-commerce applications and a number of advanced Computational Intelligence techniques including machine learning and computational linguistics have been proposed in the literature for improved sentiment classification results. While such studies focus on improving performance with new techniques or extending existing algorithms based on previously used dataset, few studies provide practitioners with insight on what techniques are better for their datasets that have different properties. This paper applies four different sentiment classification techniques from machine learning (Naïve Bayes, SVM and Decision Tree) and sentiment orientation approaches to datasets obtained from various sources (IMDB, Twitter, Hotel review, and Amazon review datasets) to learn how different data properties including dataset size, length of target documents, and subjectivity of data affect the performance of those techniques. The results of computational experiments confirm the sensitivity of the techniques on data properties including training data size, the document length and subjectivity of training /test data in the improvement of performances of techniques. The theoretical and practical implications of the findings are discussed.

Cite

CITATION STYLE

APA

Choi, Y., & Lee, H. (2017). Data properties and the performance of sentiment classification for electronic commerce applications. Information Systems Frontiers, 19(5), 993–1012. https://doi.org/10.1007/s10796-017-9741-7

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free