Activating Online Collaborative Communities

Abstract

Collaborative communities often make use of complex tool systems. In these systems, work gets fragmented over many tools, often halting communication. We discuss online community activation in terms of the Language/Action Perspective, and its more recent offshoot, the Pragmatic Web. We propose collaboration patterns for defining high-level socio-technical design solutions for activation problems. We illustrate the approach using examples from a digital tutorial case.