Context-aware knowledge services

Abstract

Improving the productivity of knowledge workers is an open research challenge. Our approach is based on providing a large variety of knowledge services which take the current work task and information need (work context) of the knowledge worker into account. In the following we present the DYONIPOS application which strives to automatically identify a user’s work task and then contextualizes different types of knowledge services accordingly. These knowledge services then provide information (documents, people, locations) both from the user’s personal as well as from the organizational environment. The utility and functionality is illustrated along a real world application scenario at the Ministry of Finance in Austria.