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Data completeness: A key to effective net-based customer service systems

Communications of the ACM
DOI: 10.1145/777313.777339
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Brohman, M. K., Watson, R. T., Piccoli, G., & Parasuraman, A. (2003, June). Data completeness: A key to effective net-based customer service systems. Communications of the ACM. https://doi.org/10.1145/777313.777339

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