Development of Decision Support Systems

Abstract

This article proposes a framework to explore the nature, scope, and content of the evolving topic of Decision Support Systems (DSS). The first part of the framework considers (al three levels of technoloov __ which have been designated DSS, (b) the developmen- tal approach that is evolving for the creation of a DSS. and (c) the roles of several key types of people in the building and use of a DSS. The second part develops a descriptive model to assess the performance objec- tives and the capabilities of a DSS as viewed by three of the major participants in their continued development and use. The final section outlines several issues in the future growth and development of a DSS as a potentially valuable type of information system in organizations.