’Why doesn't it work?’: Managing user expectations in an electronic environment

  • Stubbings R
  • McNab A
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Stubbings, R., & McNab, A. (2001). ’Why doesn’t it work?’: Managing user expectations in an electronic environment. In Online information 2001. Proceedings of the International Online Information Meeting, London, 4-6 December 2001 (pp. 129–133). Oxford: Learned Information Europe.

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