An effectiveness measurement model for knowledge management

Abstract

The aim of this study is to develop a model for the measurement of the effectiveness of knowledge management in Taiwanese high-tech enterprises. Following a survey of the relevant literature on the subject, the study describes the construction of the model - including the opinions of specialists, scholars, and practitioners of knowledge management practice among Taiwan's high-tech firms, the use of focus groups, the application of analytic hierarchy process (AHP), and a questionnaire analysis of qualitative and quantitative methods. The study summarizes the experts' opinions, selects the measurement indicators, and calculates the weightings of dimensions and items. An empirical study is then conducted to test the validity and reliability of the model, and its suitability for improving the measurement of knowledge management effectiveness in high-tech firms. © 2009 Elsevier B.V. All rights reserved.