E-Government Adoption in Developing Countries; the Case of Indonesia

Abstract

Huge benefits and usefulness that offered by e-government and increasing number of Internet users Indonesia has raised government of the Republic of Indonesia to issue several policies on e-government development. The government has obligation to deliver better and faster public service through e-government. Since 2003 some e-government policies has been issued by the government but in facts year by year, the global rank of e-government readiness as well as regional rank of Indonesia still in low rank. Some previous studies found that success of e-government implementation is dependent not only government support, but also on citizen’s willingness to accept and adopt e-government services. The research is to find out how the acceptance of Indonesian Internet users to e-government services, in terms of relative advantage, image, compatibility, and ease to use variables. Online survey has been published and collected 751 respondents. There are more than 93 percent of the respondents who have intention to adopt e-government. Relative advantage and compatibility variable were proven as useful factors to predict intention of use of e-government, otherwise the variable of image and ease to use is not proven. This study provides a trigger for the Indonesian government both central and local governments to develop and implement better e-government since 45 million Indonesian Internet users have been waiting for e-government services.