A framework for an integrated supply chain performance management system

Abstract

Effective performance management is key to recognize the benefits and achieve efficient supply chain management systems. This paper provides a state of the art review of research and industry efforts in the supply chain performance management arena (SCPM). We also propose a process-based SCPM that integrates methodologies, tools, and technologies into a cohesive performance management system. The proposed system extends the Balanced Scorecard approach (as an industry best practice) and integrates it with industry standards including the SCOR model, and business intelligence technologies.