Human-Centered Framework for Managing IT Project Portfolio

Abstract

Human-Centered interaction (HCI) has played a significant role in different areas of, software engineering, robotics, programming, facial recognition, and IT systems. To date, Project Portfolio Management is a field that HCI has not yet received much attention. However, the project management field and more specifically, software of Portfolio Management has been encouraged in the practise of HCI and design thinking concepts to improve outcomes of projects. This study aims to develop a framework in portfolio management that improves the understanding of HCI in portfolio management and assist’s software developers to better engage design thinking in their approach. Furthermore, it develops a framework that can rectify issues identified from within the Organisational State Transition Approach of Portfolio Management, such as, unclear actions and strategic goals, uncertainty of success measures and key people being unsure of their purpose and what they were trying to achieve. We have applied a PACT framework as well as incorporating project management process groups to assist organizations to achieve their strategic goals. The outcome of this study assists portfolio managers to explore the requirements of their organization and enhance the success rate of their IT projects.