Librarians’ perceptions of the reference interview

Abstract

This article identifies librarians’ perceptions of challenges providing reference services in the context of mental health. The reference interview will be discussed in context of mental health questions. Topics discussed include the reference interview process, ethics and barriers to information access and challenges of the reference interview. The information included in the article is based on discussions held at National Network of Libraries of Medicine, New England Region consumer health classes held in 2004. © 2005 by The Haworth Press, Inc. All rights reserved.