A Methodology for the Identification of Key Knowledge to Improve Decision Making in the Training Area.

Abstract

There are organizations that ignore the valuable knowledge they have, and those that do not know what they need to improve upon in decision making during their training process. The aim of this paper is to present a methodology based on knowledge management to identify and locate the key knowledge in an organization, and the need to increase their productivity by better decision making and a more efficient resource use in staff training. The study determines the substantive processes based on performance indicators of efficiency and identifies the involved areas. Subsequently, it determines the profiles of the staff responsible for each area, and finally breaks down the knowledge of each job profile required by the organization. The study then identifies those who possess such knowledge, and in turn understand what they need, relying on hours of training as an essential aspect of intellectual capital measurement. [ABSTRACT FROM AUTHOR]