A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards

Abstract

Chatbots are typically used in dialogue systems for various purposes such as customer service and information acquisition. This paper explores enhancement of social skills training for security guards with the use of chatbots. More specifically, we designed a chatbot using text and voice as input to study the acceptance and the impact of the system to training security guards in deal with stress situations. The result of a pilot experiment and a survey are presented and discussed. Finally, we discuss possible improvements and future work.