Observations of teamwork and social processes in design

Abstract

This paper analyses the teamwork experiment of the Delft Protocols Workshop, with particular reference to design activity as a social process. Observations are made on the following aspects: on the roles and relationships within the team, on their planning of the design process and their actions relative to that plan, on their gathering and sharing of information, on their ways of analysing and understanding the design problem, on their ways of developing and adopting design concepts, and on their resolution and avoidance of conflicts. We conclude that the social process of design interacts significantly with the technical and the cognitive processes of design. © 1995.