Process management and improvement in web age

Abstract

The quality of products and services greatly depends on the development process. Nowadays more and more organizations transformed themselves from functionally oriented to process-based entities. And with the development of economic and technology, the social division of labor intensifies and virtual organization emerged in the past years. Such organizations always have several transregional departments. Due to the characteristics of such organizations, the process management and improvement are different from traditional organizations. How to manage and improve process in these organizations is an important and difficult problem. This paper will give a solution of process management and improvement in web age for such organizations. A web-based framework of process definition, practice and improvement in virtual organizations will be give first, and then we will devote ourselves into solving the problems in the process management and improvement. © 2005 IEEE.