A process oriented assessment of the IT infrastructure value: A proposal of an ontology based approach

Abstract

The impact of IT infrastructure on organizations' activities and performance is hard to evaluate since complex IT infrastructures affect multiple business processes. An integrated perspective on IT and business processes is required. Previous research dealing with process-based IT impact evaluations lacks practical applications of proposed methods. Adopting a value-based perspective, this paper focuses on the organizational impact of IT and introduces first results from an ongoing research. This paper introduces an ontology based approach to represent the relationships among business processes and IT infrastructure components. © 2009 Springer Berlin Heidelberg.