Student-defined quality by Kano model: A case study of engineering students in India

Abstract

Engineering Students in India like elsewhere worldwide need well designed classrooms furniture which can enable them to attend lectures without negative impact in the long run. Engineering students from India have not yet been involved in suggesting their requirements for improving the mostly out-dated furniture at their colleges. Among the available improvement techniques, Kano Model is one of the most effective improvement approaches. The main objective of the study was to identify and categorise all the main attributes regarding the classrooms furniture for the purpose of increasing student satisfaction in the long run. Kano Model has been well applied to make an exhaustive list of requirements for redesigning classroom furniture. Cronbach Alpha was computed with the help of SPSS 16.0 for validation purpose and it ranged between 0.8 and 0.9 which is a good internal consistency. Further research can be done by integrating Kano Model with Quality Function Deployment.