Success Factors in Public Access Computing for Development

Abstract

An exploratory, qualitative study in 25 countries around the world identifies success factors for centers that offer public access to Information and Communication Technologies (ICT). The study considered public libraries, telecenters, and cybercafés, and grouped the findings into four types of success factors: (1) understand and take care of local needs first, (2) train info mediaries and users, (3) build alliances with other venues and collaborate with other community services, and (4) strengthen sustainability. Results corroborate the findings of previous studies of libraries and of telecenters which identify success factors that include the four themes presented. However, this is the first systematic comparison across multiple countries to identify success factors in different types of public access venues. The findings highlight critical variables to be considered in policy decisions, funding allocations, and program implementation to reach underserved populations in developing countries with equitable access and meaningful use of ICT. They also provide valuable direction for future research to better understand the interactions between libraries, telecenters, and cybercafés as venues that can contribute to community development through public access to ICT.