Book Chapter

Usability Principles for Service Design

  • Denley I
  • Hedman L
  • Hill B
  • et al.
Edited by
  • Byerley P
  • Barnard P
  • May J
Elsevier, (1993), 291-341
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Denley, I., Hedman, L., Hill, B., Whitefield, A., Papadopoulos, K., & Hine, N. (1993). Usability Principles for Service Design. In P. Byerley, P. Barnard, & J. May (Eds.), Computers, Communication and Usability: Design Issues, Research and Methods (pp. 291–341). Elsevier.

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