A value-based strategic management process for e-government strategy planning and performance control

Abstract

Creating values for citizens, businesses, as well as governments is the mission for launching e-government strategies and services. The effectiveness of e-government strategies depends heavily on the cause-and-effect relationships among strategic objectives, action plans, as well as performance outcomes identified and specified during the strategy formulation, project implementation, and performance measurement processes. The goal of this paper is to propose a value-based strategic management framework and process for supporting efficient and effective planning, implementation, as well as evaluation of e-government strategies. In the proposed process, concepts and methodologies including the balanced scorecard, strategy map, and strategy gap are adapted and integrated to illustrate the constructs, activities, and procedures of e-government strategic management. Copyright 2007 ACM.