Impact of information and communication technologies on organizational learning

Abstract

The use of information and communication technologies a strategic tool has become one of the greatest benefits that has given a total shift to the different tactics that could be implemented to improve processes within organizations. The purpose of the research was to determine the relationship between information and communication technologies and organizational learning in the "micro, pequeñas y medianas empresas" of the city of Ocaña, Colombia. The focus of the research was quantitative correlation type; with non-experimental transactional field design given that the impact of the information and communication technologies variable on organizational learning was analyzed at a moment of time and without manipulating the variables. In order to collect the information, a Likert instrument with a Cronbach's Alpha coefficient of 89.70% was validated. The results through the analysis of variance could show that information and communication technologies have a positive and significant impact on the organizational learning variable. The calculated correlation coefficient was 72.30%, showing that there is a high and positive correlation between the two variables. The information and communication technologies tools that managed to improve the competitiveness of companies are intranet, email, video conferences, social networks, search engines, document management, electronic commerce, databases and support applications for each type of organization.