Analysis and Design of Enterprise Resource Planning System for a Coffee Shop

Abstract

In the past few decades, process automation has been an increasing trend in businesses seeking to increase operational efficiency and improve customer experience by streamlining their processes. However, Koffie Pauze, a local coffee shop in Davao City, Philippines, has not been benefiting much from this information technology revolution, which results in a setback on its productivity, profitability, and competitive advantage. This paper is structured as a software development project for Koffie Pauze to deliver a solution through an Enterprise Resource Planning (ERP) system, which covers automation of their existing processes in Point-of-Sales (POS), kitchen, loyalty and rewards, and network management for their employees and customers. To improve customer experience, a self-service kiosk is introduced to the business environment and as well as a “Grab-and-Go” scheme of purchasing goods through a mobile application for on-the-go customers. The primary focus of this paper is to provide stakeholders detailed documentation on the planning, development, testing, implementation, and maintenance of a software solution using V-Model that aims to solve the challenges experienced by the business.