Delivery workers, trapped in an algorithmic system

Abstract

This article analyses the processes through which delivery workers are controlled by the algorithmic management practiceson deliveryplatforms. The article buildson the existing literature on algorithmic management and control, by identifying the different types of control mechanisms used by platforms to discipline delivery workers in developing countries. It drawson surveys conducted by the International Labour Organization with about 3000 platform delivery workers in elevendeveloping countries (Argentina, Chile, China, Ghana, India, Indonesia, Kenya, Lebanon, Mexico, Morocco, and Ukraine)to understand howalgorithmic management practicesexert control and undermine workers’ freedoms at work.Itdiscussesthe implications of such a control mechanism on their working conditions, as well as their freedom and autonomy to undertake and perform work. The article concludeswith a discussion on what policies have helped to address some of the issues related to working conditions and what policy measures need to be taken to ensure decent working conditions for workers on digital labour platforms