Management Analysis of Hajj and Umrah Travel Services PT. JGroup Amanah Wisata

Abstract

This study aims to analyze the service management system in Hajj and Umrah travel in order to improve the quality of prospective pilgrims, including: planning, organizing, implementing and evaluating. Providing good service or services to the congregation will provide satisfaction to the congregation which in turn will create the loyalty of the congregation to the manager (travel) concerned. The research was made based on its nature using descriptive methods. The results obtained are that the service applied to PT. Jgrup Amanah Wisata is quite good because its implementation is in accordance with theory and practice.