Quality indicators of the management of human resources in nursing: Point of view of registered nurses

Abstract

Objectives: To examine point of view of registered nurses regarding quality indicators of the management of human resources, and to identify essential elements of the management process of human resources for the development of quality indicator in health services. Methods: Data were collected through interviews with two registered nurses from a continuing education department. Results: Three themes emerged from content analysis: (a) scheduling of personnel considering number of staff needed, professional qualification and competency of staff; (b) training and professional development consisting of hours needed for training, financial investment in training, and training schedule; and (c) personal and professional performance concerning absenteism, medical leave, turn-over, and job satisfaction. Conclusion: The idenfication of essential elements of the management process and its sub-categories provide significative support for the development of quality indicators of the management of human resources in nursing.