Recent Development on Social Media Usage for the Evaluation of Library Users’ Satisfaction

Abstract

In this digital era of technology, social media has become part of our lives. Human beings communicate with each other using technology, as well as through social media these days. Social media has become a common medium for people to interact and communicate with each other via the internet application. At the same time, Social media is one of the communication tools and also promotional tools for public libraries nowadays. The purpose of this study is to investigate and examine the users’ satisfaction towards library social media usage. In order to achieve this purpose, this paper aims to evaluate current development in social media usage in the library section as an effort to evaluate the users’ satisfaction.