Hospitality Skills of Homestay's Hosts at Ciletuh Palabuhanratu National Geopark, Indonesia

Abstract

Ciletuh National Geopark located at Palabuhanratu, West Java, Indonesia is being proposed to become UNESCO Global Geopark (UGG). As a tourism spot, it already has type of acommodation called homestay, where local people provide their houses for the tourists to stay over. It concentrated in Tamanjaya Village, Ciemas District area, with the amount of about 80 houses. The hospitality service given by the hosts is very conventional since they, as the hosts, lack of knowledge and skills competence in hospitality. This research was try to describe the level of knowledge and skills competence in hospitality of homestay hosts in Tamanjaya Village area by employing descriptive approach. The study population are 80 homestay owners and subjects involved as respondents are 30 hosts. The results showed that the knowledge of the respondents was very low and the hospitality skills were inadequate to serve both national and international tourists. It is recommended to conduct planned training with participatory learning approaches and andragogy.