The Impact of Excessive Workload on Job Performance of Healthcare Workers during Pandemic: A Conceptual Mediation - Moderation Model

Abstract

The paper conceptualises a mediation-moderation model of burnout, coping styles and personality traits to explain the impact of excessive workload on job performance of healthcare workers. The authors used an extensive literature review to conceptualise the above model. The model emerged with a theoretical causal relationship of the impact of excessive workload on job performance and how burnout, coping style and personality intervene in this relationship. It concluded with the propositions of a conceptualised moderated mediation. The paper adds value in terms of policy implications that have been clearly articulated, keeping in mind the relevance of the work in the context of pandemics.