Implications of ChatGPT in Library Services: A systematic review

Abstract

Libraries play a crucial role in delivering reliable information using emerging technologies like artificial intelligence (AI), specifically ChatGPT. This study systematically reviews 11 articles from Scopus and Web of Science, focusing on ChatGPT's implications for library services. The identified themes include information retrieval, reference assistance, language support, user engagement, personalization, information literacy, collection development, and cataloging and classification. While ChatGPT offers various benefits, challenges such as intellectual property, privacy, bias, accuracy, and reliability limitations exist. This article underscores the need for in-depth qualitative or quantitative studies to explore ChatGPT's potential in library services.