How does technological system design affect value creation? A systematic literature review of digital co-production

Abstract

The existing studies on co-production display two research gaps. First, most studies focus on non-digital/offline co-production and value creation; little attention has been paid to value creation of digital/online co-production cases. Second, traditional co-production studies examine political, organizational, administrative, and personal factors that influence co-production. However, few studies investigate how technological factors will affect co-production in terms of value creation. To bridge the gaps, this article conducts a systematic literature review of 52 articles. The review results distill seven technological factors and five value categories from digital co-production cases. It further examines how these technological factors affect the creation of various value categories. Based on the review results, this article proposes a future research agenda on digital co-production.