Factors Affecting Organizational Citizenship Behavior (OCB) in Jambi Province Government Employees

Abstract

The purpose of this study was to examine the Organizational Citizenship Behavior (OCB) of employees and the factors that influence it, the sample in this study was 120 employees of the Jambi Provincial Government. The data collection method used a questionnaire and was analyzed using verification analysis, the analytical tool in this study used Confirmatory Factor Analysis (CFA). The results of this study explain that OCB can be influenced by internal factors, namely job satisfaction, organizational commitment, employee morale, and work motivation, and external factors, namely leadership style and organizational culture, the highest and most influential factor in employee job satisfaction.