Online feedback from patients about their experiences of healthservices is increasing and likely to accelerate in the comingyears.[1][1],[2][2] In other sectors, such as retail and travel,gathering, interpreting and responding to both solicited andunsolicited online consumer feedback is routine
CITATION STYLE
Powell, J., Boylan, A.-M., & Greaves, F. (2015). Harnessing patient feedback data: A challenge for policy and service improvement. DIGITAL HEALTH, 1, 205520761561791. https://doi.org/10.1177/2055207615617910
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