IMPACT OF CHECK IN AND CHECK OUT POLICIES OF HOTELS ON SERVICE QUALITY OF HOSPITALITY INDUSTRY.

Abstract

The tourism industry has played an important role in the economy of different countries in the last decades. Many countries have considered tourism as a means for generating more travelers and tourists, that resulted in added business and profits in their home countries. Hence the researcher was much interested in finding out the impact of Check In and Check Out policies followed by various hotels on service quality. Nowadays many of the hotels are following twelve noon Check In and Check Out policies and some hotels on business seasons follow 1:00 p.m. Check In and 10:00 a.m. Check Out. By this, the hotels can sell the room up to two times a day, which boosts the revenue of the hotel. These policies create a lot of inconvenience to the guest, leaving an awful impression on the system, which in turn causes an adverse effect on service quality. SERVQUAL is an administration quality appraisal apparatus. Since the advancement of SERVQUAL, it has been widely connected in an assortment of organizations for better plans of action. The objective of this study is to analyze the level of satisfaction of the guests towards the Check In and Check Out policies followed by the hotels and also to find out its impact on the service quality of the hospitality industry. As per guests,