Towards a high-level service delivery architecture for one-stop government (OSG)

Abstract

The work on the service delivery in the context of one-shop government architecure is far from being mature. Although the understanding on various levels of complexity of e-government service delivery has been addressed, many extant versions of the service delivery architectures themselves are dated and do not reflect the potential contribution of new technologies. In this work-in-progress paper, we report ongoing work and propose an updated service delivery architecutre comprising five distinct layers. The proposed architecture addresses some important challenges, and suggests areas for future research as outlined in the paper.