On criteria to choose a content management system: A technology acceptance model approach

Abstract

Efficiently choosing software tools is a complex process, as it must consider many variables so that the best software which fulfills the requirements list can be selected. Choos- ing the correct Content Management System (CMS) for an organization is no different. Many different variables have to be taken into account, and large amount of resources have to be applied. However, mostly the process of choice is based on weak considerations. This paper uses the Technology Acceptance Model (TAM) in order to verify the influence of the evaluation criteria in the process of selecting a CMS. Through a descriptive statistical anal- ysis and the Spearman's correlation coefficient, relations between the three concepts proposed by the TAM model, Perceived Usefulness (PU), Perceived Ease of Use (PEOU) and Perceived Usage (PUE), were evaluated. Data were submitted to non parametric methods and the results confirm two of the three formulated hypothesis: Perceived Ease of Use positively influences Perceived Usage of a CMS (H2) and Perceived Ease of Use positively influences Perceived Usefulness (H3). A case study performed on an IT government company regarding five instances of CMS is proposed in this paper.