Survey on Quality of Experience Evaluation for Cloud-Based Interactive Applications

Abstract

A cloud-based interactive application (CIA) is an application running in the cloud with stringent interactivity requirements, such as remote desktop and cloud gaming. These services have experienced a surge in usage, primarily due to the adoption of new remote work practices during the pandemic and the emergence of entertainment schemes similar to cloud gaming platforms. Evaluating the quality of experience (QoE) in these applications requires specific metrics, including interactivity time, responsiveness, and the assessment of video- and audio-quality degradation. Despite existing studies that evaluate QoE and compare features of general cloud applications, systematic research into QoE for CIAs is lacking. Previous surveys often narrow their focus, overlooking a comprehensive assessment. They touch on QoE in broader contexts but fall short in detailed metric analysis. Some emphasise areas like mobile cloud computing, omitting CIA-specific nuances. This paper offers a comprehensive survey of QoE measurement techniques in CIAs, providing a taxonomy of input metrics, strategies, and evaluation architectures. State-of-the-art proposals are assessed, enabling a comparative analysis of their strengths and weaknesses and identifying future research directions.