Systematic Literature Review on Evaluation of Quality Management Practices in Palm Oil Supply Chain: The Case of Upstream

Abstract

Malaysia and Indonesia are classified among the world's leading producers and exporters of palm oil. In previous findings, the palm oil industry is linked together from upstream to downstream and consists of four sub-sectors which are growers, millers, refiners, and oleo chemicals. There are various quality management practices that are currently being implemented in palm oil industry. This research attempts to identify the current quality management practices in palm oil upstream supply chain and to develop an instrument to produce quality palm oil in upstream sector. This paper presents a systematic review on quality management practices in upstream sector and the final selection comprehends 32 articles selected and comprehensively analyzed to assess quality management practices in upstream processes of palm oil supply chain. This study adds value to the current knowledge by extending organizational readiness theories. This study is relevant, practical, and useful to both practitioners and academics by providing a holistic implementation roadmap for the upstream chain to guide the managers to implement quality management practices at the organisational level.