Balancing act: fostering employee well-being during labour shortages in e-commerce logistics

Abstract

The rapid expansion of the e-commerce industry over the past five years has significantly impacted on global commerce, presenting both opportunities and challenges, particularly labour shortages during peak seasons. These shortages lead to poor working conditions, operational disruptions, and reduced customer satisfaction, necessitating strategic re-evaluation for long-term sustainability beyond short-term fixes. This study investigates the labour working conditions in the e-commerce sector, focusing on the physical and mental well-being of the workforce in the postCOVID-19 era. It explores how labour shortages affect employee well-being and operational resilience, providing an overview of various labour strategies to promote well-being and mitigate safety hazards and increased overtime during peak periods. The research employed semi-structured interviews, qualitative data analysis, and a comparative analysis of strategies from three leading logistics organizations operating in the Netherlands, revealing critical insights into sustainable working conditions, workforce management, operational efficiency, and effective employee onboarding and training strategies. The study aims to illuminate current issues while promoting a diverse, equal, and inclusive work environment, emphasizing the importance of teamwork and overall well-being.