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Usability of performance dashboards, usefulness of operational and tactical support, and quality of strategic support: A research framework

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2013) 8017 LNCS(PART 2) 116-123
DOI: 10.1007/978-3-642-39215-3_14
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Abstract

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided. © 2013 Springer-Verlag Berlin Heidelberg.

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Lea, B. R., & Nah, F. F. H. (2013). Usability of performance dashboards, usefulness of operational and tactical support, and quality of strategic support: A research framework. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8017 LNCS, pp. 116–123). https://doi.org/10.1007/978-3-642-39215-3_14

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