“At least we have something to discuss during lunch…" learning on demand in a learning institution when implementing a new library management system

Abstract

This article investigates how staff and management in Norwegian academic libraries have experienced the implementation of the new library management system Alma. As a new library management system is introduced, the need for learning on demand emerges. An anonymous survey was sent to all academic libraries in Norway, resulting in a total of 626 responses. This article presents the findings from this survey and provides some reflections on how a firm grip on knowledge management could have helped make such a transition easier.