Analisis Kinerja Fasilitas Pejalan Kaki Dengan Metode Quality Function Deployment (Studi Kasus Bintaro Jaya Xchange - Stasiun Jurangmangu)

Abstract

Transportation infrastructure is an important component that shouldbe built and designed properly according toprinciples of safety, one of which is a pedestrian facility. The construction of pedestrian facilities is strongly needed in an effort to meet the needs of urban communities using mass public transportation. The aimof this study is to determine theservice performance of pedestrian walkwayconnecting the train station to the transitarea and shopping centers. Moreover, based on the results of the analysis of the level of performance and importance, a pedestrian facility improvement plan is carried out using the Quality Function Deployment (QFD) method. In this research, the data collectionmethod is observation in the field and gathering information from respondents withquestionnaires.The results showed that the walkwayfacilities at Jurangmangu station were classified as category A. From the results of the important performance analysis method, foundthat respondentswere satisfied with the facilities provided but there were several attributes that had poor service performance. The results of the QFD analysis recommend to improve services that must be carried out, that isthe addition of pedestrianbridge, special lanes for persons with disabilities, seats and rest areas, checking and repairing lighting, places for parking vehicles, trash binsat some point, optimizing available facilities, additionofsecurity personnel, and completing the lack of guidance signs.