Risk factors for computer vision syndrome among operators of two call centres in Sao Paulo, Brazil

Abstract

Objectives The aim of this study was to estimate the prevalence of Computer Vision Syndrome (CVS) among operators from two call centres located in Sao Paulo (n=476). Methods and results The symptoms were: visual fatigue (73.9%), "heaviness" in the eyes (68.2%), "burning" eyes (54.6%), tearing (43.9%) and vision impairment (43.5%). Other associations were: being female (OR 2.6, 95% CI 1.6-4.1), lack of recognition during work (OR 1.4, 95% CI 1.1 to 1.8); organisation of work in telemarketing (OR 1.4, 95% CI 1.1 to 1.7) and work demands (OR 1.1, 95% CI 1.0 to 1.3). Conclusions This study showed the importance of organizational characteristics and psychosocial factors at work as related to the presence of CVS in telemarketing operators.