Conversational Agents for Energy Awareness and Efficiency: A Survey

Abstract

The need to reduce greenhouse gas emissions and promote energy efficiency is crucial to achieve the energy transition and sustainable development goals. The availability of tools that provide clear information on energy consumption plays a key role in this transition, enabling users to monitor, manage, and optimize their energy use. This process, commonly referred to as energy feedback or eco-feedback, involves delivering information regarding energy usage and potentially suggesting more sustainable practices. Within the range of available tools, conversational agents can represent a valuable channel to receive detailed information about energy consumption and tailored advice for improving energy efficiency. The aim of this article is thus to explore the application of conversational agents, focusing on eco-feedback, as these tools are primarily devised to foster user awareness of energy usage and enhance more participatory conservation strategies. To this end, we conducted a keyword-based search of major scientific article databases, applying strict criteria to select relevant studies. The results of the collection showed that there is a very diverse landscape with respect to this topic. The surveyed works exhibit a high versatility in feedback goals. Furthermore, while predominantly applied domestically, they also show potential in commercial and industrial settings. Implementation choices also vary to a great extent, while evaluation practices lack a systematic approach and highlight the need for greater consistency. In light of these remarks, we also outline possible future extensions of this type of application, exploring in particular the emerging challenges associated with the increased use of renewable sources and the rise of local decentralized energy communities.