Abstract
This paper presents a taxonomy of errors in chat-oriented dialogue systems. Compared to human-human conversations and task-oriented dialogues, little is known about the errors made in chat-oriented dialogue systems. Through a data collection of chat dialogues and analyses of dialogue breakdowns, we classified errors and created a taxonomy. Although the proposed taxonomy may not be complete, this paper is the first to present a taxonomy of errors in chat-oriented dialogue systems. We also highlight the difficulty in pinpointing errors in such systems.
Cite
CITATION STYLE
Higashinaka, R., Funakoshi, K., Araki, M., Tsukahara, H., Kobayashi, Y., & Mizukami, M. (2015). Towards taxonomy of errors in chat-oriented dialogue systems. In SIGDIAL 2015 - 16th Annual Meeting of the Special Interest Group on Discourse and Dialogue, Proceedings of the Conference (pp. 87–95). Association for Computational Linguistics (ACL). https://doi.org/10.18653/v1/w15-4611
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