Bibliometric analysis of the literature on business Intelligence systems adoption and acceptance, trends and perspectives

Abstract

In today's economic landscape, marked by a rapid surge in data, information has grown in volume, speed, and volatility. This has led to heightened competitive pressures within the business environment. As a result, organizations must adopt improved techniques and tools for information management. Business Intelligence is one of these tools, seen as a crucial technological advancement for improving the decision-making process, then Business Intelligence Systems (BIS) assist companies and organizations in making well-informed strategic decisions. Despite of the importance of these tools, literature shows that most BI projects do not deliver the expected results and BIS’s full benefits have largely been missed by organizations. In this respect, this work aims to analyze papers published between 2000 and 2022 that have focused on the adoption of BI. It presents bibliometric data, including high-frequency words, disciplinary distribution, lexical fields, approaches, trends, and evolution of research in this area. The study also presents some factors influencing the Business Intelligence Adoption (BIA).